Shipping Policy

Last updated: September 2, 2026

At Vitalessenz, we aim to process and ship orders as efficiently as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are not normally processed or shipped on weekends or public holidays.

During periods of high order volume, promotions, or unforeseen circumstances, processing may take longer.

Shipping Times

Estimated delivery times depend on the destination and shipping method selected at checkout.

Available delivery estimates will be displayed during checkout whenever applicable.

Please note that delivery estimates are not guarantees. Delays may occur due to:

• Carrier delays
• Weather conditions
• Customs processing
• Public holidays
• Incorrect or incomplete delivery information
• Circumstances outside our reasonable control

Tracking

When tracking information is available, it will be sent to the email address provided with your order.

Tracking information may take some time to become active after the package has been handed to the carrier.

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply for reshipment.

Customs and Import Charges

For international orders, customs duties, taxes, or other import charges may apply depending on the destination country.

Unless specifically stated otherwise at checkout, these charges are the responsibility of the customer.

Lost or Delayed Packages

If your package appears to be delayed or lost, please contact us at support@vitalessenz.com.

We will work with the relevant shipping carrier to investigate the shipment and assist with the next steps.

Contact Us

For shipping questions, please contact:

Email: support@vitalessenz.com