Return and Refund Policy

Last updated: September 2, 2026

Thank you for shopping with Vitalessenz. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return or refund under the terms below.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item should be returned in its original packaging, where applicable.
• You must provide your order number or other valid proof of purchase.
• Certain products may not be eligible for return due to hygiene, safety, or product-specific restrictions.

How to Request a Return

Please contact us at support@vitalessenz.com before sending any item back.

Please include:

• Your full name
• Your order number
• The reason for the return
• Photos of the product if it arrived damaged or defective

Do not send a product back before receiving return instructions from our support team.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at support@vitalessenz.com.

We may request photographs or additional information to help us resolve the issue. Depending on the circumstances, we may offer a replacement, store credit, or refund.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.

Return Shipping

Unless an item was received damaged, defective, or incorrect, return shipping costs may be the responsibility of the customer.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

Non-Returnable Items

Certain items may not be eligible for return, including products that:

• Have been used or opened where hygiene or safety requirements prevent resale.
• Have been damaged through customer misuse.
• Are personalized or made specifically for the customer.
• Are otherwise excluded by applicable law or product-specific terms.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@vitalessenz.com

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